FAQ

Frequently asked questions

  • I would like to order some information material about EFAFLEX products. Where can I order this information?

    I would like to order some information material about EFAFLEX products. Where can I order this information?

    Go to "Contact" on our website. There, you can order information material about our products.

  • Whom can I contact in order to fix an appointment for consultation?

    Whom can I contact in order to fix an appointment for consultation?

    Go to "Locations" on our website. Enter your postcode and find out who your EFAFLEX sales representative is.

  • Whom can I contact if there are any problems with my door?

    Whom can I contact if there are any problems with my door?

    Just contact your customer service office or call our service hotline at 01952 582 641, only for UK.

  • Whom can I contact if I would like to have maintenance work or an accident prevention regulation carried out at my door?

    Whom can I contact if I would like to have maintenance work or an accident prevention regulation carried out at my door?

    Contact your responsible customer service office or call out service hotline at 01952 582 641

  • Are high-speed doors suitable as emergency exit?

    Are high-speed doors suitable as emergency exit?

    Not always. Although there have already been some individual releases it very much depends on the case of application, the environment of the door as well as of the regional regulations. Before using a high-speed door as emergency exit, you should ask the door manufacturer for information as well as the testing facility.

  • How can I save energy when I use an EFAFLEX high-speed door?

    How can I save energy when I use an EFAFLEX high-speed door?

    The loss and gain of heat between the indoor and the outdoor area can be reduced to a minimum due to the short opening and closing times. In addition, the loss and the gain of heat if the door is in rest state can be kept as low as possible due to the excellent heat insulation properties of our EFA-THERM laths.

  • What distinguishes a high-speed door?

    What distinguishes a high-speed door?

    High-speed doors are door systems which are mainly installed for commercial and industrial use. They represent a technical derivative of the well-known sectional doors or roll-up doors. The main difference is that they are designed for high-speed operation as well as for a high number of operating cycles (opening and closing).

  • Does EFAFLEX also carry out maintenance work with doors of other manufacturers?

    Does EFAFLEX also carry out maintenance work with doors of other manufacturers?

    Within the recommended maintenance agreements, we carry out the prescribed inspections of power-driven doors, with EFAFLEX as well as with doors of other manufacturers.

  • Can EFAFLEX doors also be used in materials handling?

    Can EFAFLEX doors also be used in materials handling?

    EFAFLEX high-speed doors can also be installed in connection with automated transport systems or runways.
    The advantages of our high-speed doors are especially useful for materials handling since the doors in automated logistics are often very highly frequented.

  • What do I have to do with the ACS door after a crash?

    What do I have to do with the ACS door after a crash?

    After a crash has happened, the door is slowly moved upwards by pushing the button at the control. By doing this, the clicked-out lower part of the door leaf is automatically clicked-in again by return guides. The correct joining of the door leaf is checked automatically. Still during the closing movement, the regular automatic operation is continued again.

  • Is it possible to see EFAFLEX doors in reality?

    Is it possible to see EFAFLEX doors in reality?

    There are two possibilities. You can either visit us at one of the numerous fairs - for information about fairs please go to "Fairs" on our website - or you can contact your competent EFAFLEX sales representative and visit one of our satisfied customers together with the sales representative in order to see the doors installed there.

  • How can EFAFLEX high-speed doors run so fast and so wear-free?

    How can EFAFLEX high-speed doors run so fast and so wear-free?

    There are several reasons why EFAFLEX high-speed doors move so fast and at the same time wear-free: the careful acceleration and decelerating by means of frequency converters or the support by spring packs or weights during opening are only two of the reasons. Due to the use of the EFAFLEX spiral, our doors of the S series are additionally guided in a wear-free manner.

  • Is it possible to get EFAFLEX doors in our corporate design?

    Is it possible to get EFAFLEX doors in our corporate design?

    This depends on the door type. In principle, the doors can be designed very individually as far as the colours are concerned. The laths of the EFA-SST can, for example, be powder-coated with almost every colour of the RAL system.

  • What does the cheetah stand for in the EFAFLEX logo?

    What does the cheetah stand for in the EFAFLEX logo?

    The cheetah is the fastest terrestrial animal of the world and uniquely combines speed with aesthetic appeal. Therefore, it perfectly represents the EFAFLEX high-speed doors.

  • Are EFAFLEX high-speed doors also available in special designs (e.g. for explosion-protected areas or for laser bombardment)?

    Are EFAFLEX high-speed doors also available in special designs (e.g. for explosion-protected areas or for laser bombardment)?

    EFAFLEX offers special solutions for special applications. The EFA-SST for example is available in a design which satisfies all requirements in connection with explosion-protected rooms. Another special design of the EFA-SST was developed so that it complies with all specifications in connection with laser beam bombardment.

  • What is meant by a crash system?

    What is meant by a crash system?

    In the case of a crash, crash systems reduce the damages caused by the crash. EFAFLEX offers you two different crash systems, depending on the door types.

    1) EFA-ACS: the Active Crash System is used in our door types of the S series. During a collision in the lower area of the door leaf, the lower door leaf module is clicked out on both sides up to a height of 100cm. The hanging is then moved to the upper end position with reduced speed and runs on return guides on both sides. Thus, the inner and the outer hinges are joined with each other again fully automatically.

    2) EFA-EAS: the lower part of the door leaf is pressed out of its guides on both sides. The door leaf and the closing edge can simply be reinstalled by operating the hand lever.

  • What is the difference between the opening and the door leaf speed?

    What is the difference between the opening and the door leaf speed?

    The maximum door leaf speed is the spped which can be achieved during opening. The standard, factory-set speed is, by contrast, the average speed with which the door opens normally. Due to the careful acceleration and deceleration (which is achieved by using a frequency converter), the acceleration is curve-like which results in an average speed.

  • How does the automatic emergency opening work?

    How does the automatic emergency opening work?

    In case of the automatic emergency opening, the door is moved to the upper end position after operating the hand lever, either by means of the elastic force of the springs or by means of weights. Thus, the door can also be opened and passed during a power failure.

  • Are horizontally opening doors also included in your product range?

    Are horizontally opening doors also included in your product range?

    Our high-speed folding doors of the F series open horizontally. Thus, the complete clearance height is free for passing immediately .

  • Can a pedestrian door be integrated into my EFAFLEX high-speed door?

    Can a pedestrian door be integrated into my EFAFLEX high-speed door?

    This depends on the door type. Some of our doors, such as for example the EFA-SFT, can be equipped with an integrated pedestrian door. With other doortypes like the EFA-SST, flanking pedestrian doors in door blade design can be ordered. If you are interested these products, please contact your competent sales representative.

  • What are the maximum dimensions of EFAFLEX high-speed doors?

    What are the maximum dimensions of EFAFLEX high-speed doors?

    This depends on the door type. Some of our doors can be manufactured with a maximum width of 10 metres and a maximum height of 8 metres.

  • What is the U value (heat transfer coefficient or formerly k value)?

    What is the U value (heat transfer coefficient or formerly k value)?

    The U value, which is also called heat transfer coefficient, indicates the heat transfer through a single- or multilayer material layer when there are different temperatures on both sides. The value indicates the amount of energy which transfers an area of 1 m² per second if the air temperature on both sides differs stationary by 1 K. The bigger the heat transfer coefficient, the worse the heat insulation properties of the material. Thanks to the new EFA-THERM laths, our high-speed spiral door EFA-SST achieves U values up to 0.7 W/m²K (depending on the hanging).

  • What are EFA-THERM laths?

    What are EFA-THERM laths?

    The new EFA-THERM laths are double-walled and thermally separated. Depending on the thickness of the laths (EFA-THERM laths are available with a thickness of 40, 60 and 80 mm), the doors archieve excellent heat insulation values up to 0.7 W/m²K. The EFA-THERM laths are available for our high-speed spiral door EFA-SST.

  • What are EFA-CLEAR laths?

    What are EFA-CLEAR laths?

    EFA-CLEAR laths are transparent laths made of acrylic glass. They are also available as double-walled and thermally separated version and can therefore contribute to the heat insulation of your door. The EFA-CLEAR laths are available for our high-speed spiral door EFA-SST.

  • What does the weight balance by means of springs or weights accomplish?

    What does the weight balance by means of springs or weights accomplish?

    The springs or the weights support the motor during opening the door. In addition, after operating the hand lever, they make it possible that the door can also be opened in the case of a power failure.

  • What are frequency converters useful for?

    What are frequency converters useful for?

    A frequency converter makes the door run more slowly in the end positions. The careful acceleration and deceleration ensures a nearly wear-free movement and therefore guarantees a longer service life of the doors.

  • Can EFAFLEX door controls be integrated into already existing control systems?

    Can EFAFLEX door controls be integrated into already existing control systems?

    Our door systems are equipped with the corresponding interfaces.
    Different control commands can be sent to the door control or the status of the control can be queried via these interfaces.

  • Is it possible to retrofit existing door systems with EFA-SCAN?

    Is it possible to retrofit existing door systems with EFA-SCAN?

    EFA-SCAN, the first laser scanner worldwide for the use with a door, is directly integrated into the door frame of new doors and is thus very space-saving. In the case of already existing door systems, EFA-SCAN can easily be retrofitted by means of a bollard which at the same time serves as crash protection.

Frequently asked questions about EFA-SmartConnect®

Functionality

  • What do i need the QR code for?

    What do i need the QR code for?

    Doors with activated EFA-SmartConnect® module are delivered in "WiFi Router" mode. The supplied QR code contains the access data of this network in the delivery state.

  • What happens after i submit a support request?

    What happens after i submit a support request?

    First, you will receive a confirmation e-mail to the e-mail address provided during the request. In addition, the request is transferred to our system. A representative will then contact you using the contact information provided.

  • Are there any costs for me to use the app?

    Are there any costs for me to use the app?

    The EFA-SmartConnect® app is currently available for free download. The use of the app itself is also free of charge. If data is transmitted via mobile radio, additional fees may apply depending on the provider and mobile phone contract.

Troubleshooting

  • I lost my QR code and can't connect to my door anymore.

    I lost my QR code and can't connect to my door anymore.

    If you have lost the QR code with the access data in the delivery state, connect to the door using the recovery mode. This can be found via the help menu of the app. Then configure the door as a WiFi router and assign new access data. Finally, switch your smartphone to the newly configured WiFi network.

  • My support requests are not sent while i am connected to the door.

    My support requests are not sent while i am connected to the door.

    The current WiFi network may not provide internet access (e.g. when you are connected to a door in router mode). You can try to send the support request via cellular data by disabling your smartphone's WiFi after creating the support request. You can view pending support requests at any time from the app menu on the "Support Requests" page and try to transfer the request again.

  • I have integrated the door into my network via the RJ45 interface, but i cannot see it in the door overview.

    I have integrated the door into my network via the RJ45 interface, but i cannot see it in the door overview.

    The RJ45 interface is not yet supported (as of 01.07.2021).

  • I connected to my network via VPN, but no door is listed in the door overview.

    I connected to my network via VPN, but no door is listed in the door overview.

    Unfortunately, it is not possible to use the EFA-SmartConnect® app via VPN. The reason for this is that only doors that are detected via multicast are listed in the door overview. Unfortunately, multicast packets cannot be transmitted via VPN.

  • I only see one door in the door overview at a time, but i would like to have all my doors listed.

    I only see one door in the door overview at a time, but i would like to have all my doors listed.

    In order for all doors to be displayed in the door overview, all doors and the smartphone with the EFA SmartConnect® app must be within the same network. For more information on how to integrate the doors into a network, see also "Getting Started".

    If your doors are within the same network but still aren't listed, please check if your network meets the requirements for using EFA-SmartConnect®.

Network

  • What requirements does a network need to meet to use EFA-SmartConnect®?

    What requirements does a network need to meet to use EFA-SmartConnect®?

    • Authentication method: WPA2-PSK
    • UDP multicast
    • UDP port: 61344 (configurable)
    • TCP port: 1547
  • What are the operating modes of a door with EFA-SmartConnect®?

    What are the operating modes of a door with EFA-SmartConnect®?

    The door can create its own network in the mode "WiFi Router" or connect to an existing network in the mode "Network Client".

  • How does the mode "WiFi router" work?

    How does the mode "WiFi router" work?

    In this mode, the SmartConnect ® hardware creates its own WiFi network.
    The network name and password can be chosen freely. For more information on how to enable router mode, also see "Getting Started".

    Features in mode "WiFi Router":

    • Creates a local WiFi network without Internet
    • Network area limited to WiFi range of the door
    • Limited number of network participants (maximum 10)
    • Authentication method: WPA2-PSK

     

  • How does the mode "network client" work?

    How does the mode "network client" work?

    In this mode, the door connects to an existing network. This network can be a company network or another door in "WiFi Router" mode. The door must be within range of the network.

  • Is it possible to split the doors into groups that are then only seen by selected app users?

    Is it possible to split the doors into groups that are then only seen by selected app users?

    In order for a door to be listed in the door overview, the same multicast group (IP address and port) must be configured for the door and in the app. If doors are divided into different multicast groups, an app user only sees the doors that are in the same multicast group as the app.

    The default setting of the multicast group is 239.192.69.70:61344

    To change the multicast configuration of the door:
    Click on the door in the door overview → Click the "Configuration"
    icon in the navigation bar → Application "SmartConnect" → "Multicast group"

    To change the multicast configuration in the app:
    App menu → "Settings" → "Network" → "Multicast group"

  • Does the network need to have internet access?

    Does the network need to have internet access?

    No, the WiFi network does not have to provide internet to operate the EFA-SmartConnect® system. The smartphone only needs an internet connection to send support requests. For this purpose you then also can switch to mobile data or another WiFi network with internet.

Security

  • Can unauthorized persons also access the door via the QR code?

    Can unauthorized persons also access the door via the QR code?

    No. The QR code contains the access data of the WiFi network in the delivery state. As soon as the password is changed in router mode or the door is connected to an existing network, it is no longer possible to connect to the door via the QR code. For more information, also see "Getting Started".

  • What data is transferred to EFAFLEX when creating a support request?

    What data is transferred to EFAFLEX when creating a support request?

    • Dataset of the selected door (equipment number, serial number, software version, event memory, default access data, etc.)
    • Further information that were provided when creating the support request (condition, photo, free text, contact person)
    • No self-assigned WiFi passwords will be transmitted.